FAQ's

What currency are the prices listed in?

All prices on our website are displayed in USD (United States Dollars).

I just placed an order — when will it ship?

We do our best to ship all orders as quickly as possible.
Please allow 4–7 days of processing time before your order ships.
Average delivery time is 15–21 days, depending on your location.

You’ll receive a tracking number within 3–5 days after your order has shipped.
If you haven’t received tracking details after 7 business days, please contact us at [enter your email].

I’m not in love with my order — can I return it? What if there’s an issue?

At Dan Drops, your satisfaction matters most!
We offer a 7-day return policy, meaning you have 7 days from the date of delivery to request a return.

You may return your order if:

  • The item is defective, damaged, or not as described
  • The item is unused, in its original packaging, and includes all tags

Please note:

  • Customers are responsible for return shipping costs, unless the item is defective or incorrect.
  • Once we receive your returned item, your full refund will be issued to your original payment method.
  • Be sure to include your name and order number with the return package.

If your package is still in transit, please wait for it to arrive before initiating a return.

Can I cancel my order?

Yes! You can cancel your order within 24 hours of placing it with no penalty.
After 24 hours, your order enters processing and can no longer be canceled — but you can still return it once it arrives.

I entered the wrong shipping address — what should I do?

If you’ve entered an incorrect address, please reply to your order confirmation email immediately or contact us at admin@dandrops.com within 24 hours.
After 24 hours, we may not be able to modify the address, and refunds cannot be issued for orders shipped to incorrect addresses.

How long does shipping take?

Shipping times vary depending on your country and the nearest fulfillment center.
On average, orders arrive within 15–25 business days after shipment.

Do you ship internationally?

Yes! Dan Drops ships worldwide.
Shipping times may vary based on your location, customs clearance, and local postal services.

Will I receive a tracking number?

Absolutely! Once your order has shipped, you’ll receive a shipping confirmation email containing your tracking number.
Please allow a few days for tracking updates to appear.

My order arrived damaged or incorrect — what do I do?

We’re so sorry for the inconvenience!
Please email us at admin@dandrops.com with photos of the issue and your order number.
We’ll review it right away and send a replacement or full refund if applicable.

I have a question that isn’t listed here — can you help?

Of course! We’re always happy to help.
Send us an email at admin@dandrops.com, and our support team will respond as soon as possible.

To receive a quicker reply, please include your order number and describe your concern clearly.